Effective April 24, 2026

Refund Policy

This policy explains how refunds and cancellations work for Unvera LLC products and services, including one-time digital credit packs, software subscriptions, and other paid digital access.

General refund eligibility

We offer refunds for credit packs, subscriptions, and other digital purchases within 14 days of the original purchase or subscription start date, provided the service has not been substantially used or consumed. A purchase is considered substantially used when the customer has accessed core paid features, generated paid outputs, or consumed a material portion of purchased credits.

Credit packs

One-time credit pack purchases are eligible for refund within 14 days if the credits have not been substantially consumed. Unused credits remaining after an approved refund are cancelled. Credits that were never successfully charged against a completed paid action may be restored at our discretion when a processing failure is attributable to us.

Subscription cancellations

Where a subscription is offered, you may cancel at any time through your account settings or by contacting us at contact@unverallc.com. Cancellation takes effect at the end of the current billing period. You will continue to have access until that date, and no partial-period refunds are provided for cancellations initiated mid-cycle, except where required by law.

Refund process

To request a refund, email contact@unverallc.com with your account email, order reference, and reason for the request. Approved refunds are processed to the original payment method within 5–10 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Non-refundable items

The following are generally not eligible for refunds:

• Purchases made more than 14 days ago
• Services that have been substantially consumed or used
• Promotional or discounted purchases marked as non-refundable
• Gift cards or promotional account credits marked as non-refundable

Exceptional circumstances

We reserve the right to issue refunds outside of this policy in cases of billing errors, service outages attributable to us, fraud, or other exceptional circumstances.

Changes to this policy

We may update this refund policy from time to time. Changes are effective when posted on this page with a revised effective date.

Contact

Questions about refunds or cancellations can be sent to contact@unverallc.com.